05/01 Complains

1. Is it always necessary to complain?

2. When is it appropriate to complain in a restaurant?

3. What do you think of the saying, "The customer is always right."?

4. What do you say to someone to complain about bad service in a store or restaurant?

5. Have you ever gotten angry at a worker in a store or a restaurant?

6. What are some reasons why we might need to complain in a store or restaurant?

7. What are some reasons why you would not complain about bad service?

8. Do you prefer to make a complaint over the telephone or in person?

9. When is it necessary to write a letter of complaint?

10. Is it common in your country to complain about bad service?

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